Standards and Compliance Framework

ARCO’s self-regulatory framework consists of five strands:

• The ARCO Consumer Code.
• An annual process of registration and agreement to be bound by ARCO’s Standards and Compliance Framework.
• An ongoing system of external assessments against the ARCO Consumer Code.
• The Standards Committee that oversees the Standards and Compliance Framework.
• Additional compliance features, including monitoring of Key Performance Indicators by ARCO, that will ensure that issues occurring outside of the process outlined are addressed appropriately.

For further details check out our Code FAQs.