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Terms and Conditions

1. General

  • Associated Retirement Community Operators Ltd (ARCO) is a company registered in England and Wales with registration number 08209801 and registered at The Heals Building, Suites A&B, 3rd Floor, 22-24 Torrington Place, London, WC1E 7HJ.
  • ARCO has a variety of membership types and subscriptions, which have differing conditions and requirements:
    • Members (with different specifications for Full Members/Approved Subscribers as for Provisional and Prospective Members)
    • Affiliates (subscribers to the ARCO Affiliate Network)
    • Priority Partners
    • Subscribers to the ARCO Accelerator Programme
  • Upon joining ARCO as any of the above, you acknowledge and accept that we have the right to publicly announce our business relationship with you which shall include but not be limited to announcements on social media. Such announcements shall not be disparaging or otherwise adverse to your business.

2. Membership (open only to operators of retirement communities)

2.1 All Members

  • All ARCO Members must operate (or be building to operate, for Prospective Members) at least one retirement community that complies with all of ARCO’s eligibility criteria.
  • Each of a Member’s eligible communities must be registered with ARCO. The eligibility criteria for membership states that registered retirement communities must:
    • Be primarily for older people.
    • Offer self-contained accommodation that can be purchased and/or rented with security of tenure.
    • Enable residents to take advantage of personal care that is delivered flexibly, usually by staff based on the premises.
    • Have staff available on the premises for 24 hours a day.
    • Make available domestic services for residents.
    • Make meals available in restaurants or dining areas.
    • Offer communal facilities and encourage an active social programme in the community.
    • Aim to offer people a home for life and to enable them to ‘age in place’.
  • All ARCO Members agree to be bound by ARCO’s Standards and Compliance Framework for their registered communities. This includes:
    • The ARCO Consumer Code.
    • The annual registration and compliance declaration.
    • The ongoing system of external assessments.
    • Oversight by the ARCO Standards Committee.
    • Additional compliance features for issues occurring and needing remedial action, outside of this outlined process.
  • All ARCO Members certify that their organisation aims to operate all of the schemes they register with ARCO according to the principles set out in The ARCO Consumer Code. (This does not apply to schemes that are not registered with ARCO.)
  • Membership of ARCO can be revoked by the Board, in the event that the Standards Committee recommends it due to persistent and repeated or gross issues of non-compliance with the Standards and Compliance Framework.
  • There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability).
  • There is no set limit on the number of colleagues who can purchase tickets for paid events (like the ARCO conference) at the discounted rate.
  • The yearly membership fee must be paid before attending any events.
  • All Members will be listed on the ARCO website and may be represented in other ARCO materials. It is up to the Member to keep ARCO informed of any changes of logo, website, or other information on their page.

2.2 Full members

  • All Full Members are Approved Subscribers to the ARCO Consumer Code.
  • Full Members that do not take up the small member discount make up ARCO’s Board of Directors.
  • ARCO’s relationship with all Full Members is governed by ARCO’s Articles of Association.

2.3 Provisional and Prospective Members

  • Provisional Members are organisations that have applied to join ARCO that currently operate at least one retirement community. Until an organisation has successfully achieved compliance on one assessment against the ARCO Consumer Code they will remain a Provisional Member.
  • Prospective Members are organisations that have applied to join ARCO that are building (to operate) at least one retirement community. Until the organisation has an operational community and has successfully achieved compliance on a full assessment against the ARCO Consumer Code they will remain a Prospective Member.
  • Once a Provisional or Prospective Member has become an Approved Subscriber by achieving compliance on an external assessment of one operational scheme, the Board will vote on making that organisation a Full Member, and they will legally become a Member of the Associated Retirement Community Operators Ltd.
  • Provisional and Prospective Members cannot sit on ARCO´s Board of Directors, as they have not been confirmed as Members of ARCO.
  • Provisional and Prospective Members have specific branding rights available to them, please see ARCO’s brand guidelines.

3. Affiliates / The ARCO Affiliate Network

  • Organisations belonging to the ARCO Affiliate Network are known as ARCO Affiliates. They are not legally members of Associated Retirement Community Operators Ltd – membership of ARCO is reserved for operators of retirement communities.
  • The ARCO Affiliate Network is open to any organisations working within the housing-with-care sector that do not operate retirement communities themselves.
    • Organisations that operate retirement communities that are eligible for ARCO membership cannot apply to be ARCO Affiliates, they can only apply for membership (and must agree to be bound by the Standards and Compliance Framework).
  • There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability).
  • There is no set limit on the number of colleagues who can purchase tickets for paid events (like the ARCO conference) at the discounted rate.
  • The subscription to the ARCO Affiliate Network must be paid before attending any events.
  • Affiliates have specific branding rights available to them, please see ARCO’s brand guidelines.
  • Inclusion in the ARCO Affiliate Network can be revoked by the Board, in the event of repeated or gross concerns or reputational issues being raised.
  • Affiliates can each have a entry on the Suppliers Directory and may be represented in other ARCO materials. It is up to the Affiliate to keep ARCO informed of any changes of logo, website, or other information on the Directory.

4. Priority Partners

  • Priority Partners are known as such (or as ARCO Affiliates – all Priority Partners are also in the ARCO Affiliate Network).
  • Being a Priority Partner does not constitute being a Member of Associated Retirement Community Operators Ltd.
  • Priority Partners cannot be operators of retirement communities.
  • There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability).
  • There is no set limit on the number of colleagues who can purchase tickets for paid events (like the ARCO conference) at the discounted rate.
  • The sponsorship fee must be paid before attending any events.
  • Priority Partnership can be revoked by the Board, in the event of repeated or gross concerns or reputational issues being raised.
  • Priority Partners each have an entry on the Priority Partners page, the Suppliers Directory, and may be represented in other ARCO materials. It is up to the Partner to keep ARCO informed of any changes of logo, website, or other information.

5. The ARCO Accelerator Programme

  • The ARCO Accelerator Programme is for organisations planning their entry into the UK housing-with-care market.
  • Taking part in the ARCO Accelerator Programme does not mean that organisations become Members of Associated Retirement Community Operators Ltd. Only current operators of retirement communities can become Members of ARCO. Organisations currently building their first retirement community can apply for Prospective Membership, and then apply to become a Full Member of ARCO once they are operating and have become Approved Subscribers to the ARCO Consumer Code.
    • Organisations that operate retirement communities that are eligible for ARCO membership should apply to become Full Members of ARCO (and must agree to be bound by the Standards and Compliance Framework).
    • Organisations that apply for membership who also wish to participate in the ARCO Accelerator Programme may be able to do so for an additional fee (subject to availability).
  • There is a limit of one colleague per organisation per free event unless otherwise specified (and then subject to availability).
  • There is no set limit on the number of colleagues who can purchase tickets for paid events (like the ARCO conference) at the discounted rate.
  • The subscription to the ARCO Accelerator Programme must be paid before attending any events.
  • Organisations in the ARCO Accelerator Programme have specific branding rights available to them, please see ARCO’s brand guidelines.
  • Inclusion in the ARCO Accelerator Programme can be revoked by the Board, in the event of repeated or gross concerns or reputational issues being raised.
  • Organisations in the ARCO Accelerator Programme may be represented on the ARCO website and in other materials. It is up to the organisation to keep ARCO informed of any changes of logo, website, or other information.

For queries please contact Shandi Petersen (Head of Operations) at shandipetersen@arcouk.org.