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ARCO Back Starts At Home Campaign

Starts At Home imageThe Government is currently reviewing how supported housing, including older people’s housing-with-care schemes, is funded. ARCO is a firm champion of supported housing for older people, and urge the government to ensure that these vital services continue to be funded in the future.

We are therefore proud to join the Starts at Home campaign, and Starts at Home Day on 1 September, which aims to shine a light on the important benefits of supported housing in order to ensure that people who need extra support will always have a home which meets their needs, and that government funding remains in place.

Michael Voges, ARCO executive director, says:

‘Supported housing is a crucial but sometimes forgotten piece of the housing jigsaw. Housing such as extra care helps older people to live independently for longer, and tackles both the challenges in housing supply, and in health and social care funding, that this country is facing. ARCO represents operators of both not-for-profit ‘extra care’ schemes and private retirement communities for older people. We believe that all people should have access to a supportive and enabling living environment as they age, and that reducing access to these is a false economy. We firmly back the Starts at Home campaign and its call for a secure future funding stream for this essential form of housing.’

The Starts at Home Day on 1 September will be a national day of activities to highlight the campaign with supporters, housing associations and local politicians all encouraged to participate. ARCO encourage retirement communities and their residents to back the campaign and get involved.

Click here to access campaign resources and see how you can get get involved in your retirement community.

Possible activities include:

  • Encouraging residents and their families to join the campaign
  • Highlighting the issue and campaign on social media by joining the Thunderclap or sharing positive stories using the #StartsAtHome hashtag
  • Sending case studies to the campaign
  • Inviting your MP to visit your retirement community on the day
  • Holding activities on the day, such as letter writing or poster making sessions
  • Creating a local media splash

Further information:

Starts At Home Campaign

Starts At Home Day, 1 September

Starts At Home 2



More information: Please contact Maia Beresford, ARCO Policy and External Communications Manager, for more information about funding retirement communities on maiaberesford@arcouk.org


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New Event Fees Seminar – 21 September

The Law Commission has published a progress report on its review of event fees in retirement properties. This found that, if transparent, event fees can be beneficial to consumers and can help increase the supply of specialist housing. The retirement community sector are now working with the Law Commission to develop a Code of Practice relating to these fees, which should always be disclosed early, clearly and prominently.

ARCO are jointly running a seminar with British Property Federation on best practice for event fees in retirement communities. This event will discuss the next steps for developing this code and how it will be enforced, and the likely impact of the changes and opportunities for investment.

Do join us for what is bound to be a stimulating discussion on this important topic.

Please click here to book your place via the BPF website. 

Details: 21 September 2016, 08.30-10.00am

Location: Trowers & Hamlins, 3 Bunhill Row, London EC1Y 8YZ


  • Stephen Lewis, Law Commissioner for commercial and common law, Law Commission of England and Wales
  • Charlie Chappell, Better Rented and Leasehold Sector, DCLG
  • Sadie Malim, Head of Special Projects, Moorfield
  • Nick Sanderson, Chief Executive, Audley
  • Kyle Holling, Partner, Trowers & Hamlins
  • Nigel Welby, Executive Chairman of Retirement Villages Group

08:30    Registration and breakfast
09:00    Welcome and introductions from Ian Fletcher, Director of Policy, BPF
09:05    Joint presentation from the Law Commission and DCLG
09:30    Investor/operator panel session (chaired by Michael Voges, Executive Director, ARCO)
10:00    Close

Event Partners: British Property Federation, Trowers and Hamlins

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Sell-out Success for Inaugural ARCO Conference


A packed room for the ARCO conference

On 6 July 2016 ARCO (Associated Retirement Community Operators) was pleased to hold their inaugural conference – ‘What Next? Shaping the Future of Retirement Communities in the UK’ – at the Congress Centre in central London. It was a sell-out event, with close to 300 delegates and exhibitors registered to attend the main conference day, and 77 for the additional Knowledge Exchange Day of workshops and tours which took place on 7 July. Delegates included senior executives from both extra care housing and private retirement village operators, public sector stakeholders, and suppliers and investors with an interest in this growing sector. The conference was sponsored by Nicol Thomas, Castleoak, JLL, ENS, and Trowers & Hamlins.

Following a welcome from Baroness Sally Greengross, ARCO’s newly announced patron, the conference began with an inspirational keynote speech from Professor Alexandre Kalache. Kalache is former head of the WHO Global Programme on Ageing and current co-president of the International Longevity Centre Global-Alliance. His engaging and touching speech encouraged delegates to view both the broad structural context of the ‘longevity revolution’, and older people’s individual and varied stories and needs.

The morning went on to feature a panel session on dementia, and an insightful presentation from CQC and ensuing discussion about the future regulatory landscape for housing-with-care. During this the audience voted for their preferred regulatory framework for the sector, with 56 per cent in favour of the creation of a new special regulated category for ‘housing with care’. This indicative snapshot provides food for thought for future regulation, although a decision on this from CQC and the government is likely to be several years away.

The morning concluded with the second keynote presentation of the day, from Dr Margaret Wylde. A self-proclaimed “data dog”, Dr Wylde emphasised the value of market data to sector growth, painted a vivid picture of the very different large-scale ‘senior living’ market in the US, and challenged delegates to question assumptions about what older people really want when it comes to senior living.


CQC Voting Poll Results PNG

Results from the regulation discussion audience vote


Delegates enjoying the day at ARCO’s conference

Following a delicious lunch, and a moving presentation from James Greenshields from Tonic Housing, the afternoon sessions honed in on the funding context and business cases, starting with a series of presentations from Law Commissioner Stephen Lewis, Jeremy Porteus from Housing LIN, and Anthony Oldfield and Phil Schmid from JLL.


After the presentation of detailed case studies from Bruce Moore from Housing & Care 21, Mark Curran from ExtraCare Charitable Trust, and Paul Morgan from Audley, and a final panel debate reflecting on the day, the conference concluded with the ARCO Drinks Reception. This was sponsored by Nicol Thomas, and saw over 150 delegates enjoying themselves and networking well into the evening.

The Knowledge Exchange Day on Thursday continued on a high from the main conference, with delegates enjoying engaging workshops and exclusive tours to some of the most innovative retirement communities in and around London.

Click here to view our Storify story of key tweets from the day.

Click here to find out more about ARCO membership.

Presentations were emailed to all delegates. Please email events@arcouk.org for more information about the 2016 conference, or information about next year’s event.



Conference photo highlights

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Media Enquiries

For all media enquiries please contact:

Michael Voges
07415 985 985