Standards and Compliance Framework
ARCO’s self-regulatory framework consists of five strands (including the key element of The ARCO Consumer Code):
- The ARCO Consumer Code
- An annual process of registration and agreement to be bound by ARCO’s Standards and Compliance Framework.
- An ongoing system of external assessments against the ARCO Consumer Code, including an element of random selection.
- The Standards Committee that oversees the Standards and Compliance Framework.
- Additional compliance features that will ensure that issues occurring, and requiring remedial action, outside of the process outlined are dealt with appropriately.