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Approved Operators

The ARCO Consumer Code came into effect in September 2015. The ARCO Consumer Code applies only to those retirement communities in the UK registered with ARCO. As a condition of membership, all ARCO members have signed up to and pledged adherence to the Code as a condition of membership. This includes:

  • Full ARCO members, who are all Approved Operators under the ARCO Consumer Code. These are members that have achieved compliance on at least one full assessment of an operational retirement community.
  • Provisional ARCO members, who are currently undergoing their first full assessment of an operational retirement community. Each provisional member will become an Approved Operator (and full ARCO member) only after they have achieved compliance on this assessment.
  • Prospective ARCO members, who are currently building to operate their first retirement community or communities. During this process they will undergo assessments under the ARCO Consumer Code against preliminary marketing, contractual, and other materials. Each prospective member will become an Approved Operator (and full ARCO member) only after they have achieved compliance on their first full assessment of an operational retirement community.

Current Approved Operators (i.e., full ARCO members) are listed here:

  • A2 Dominion Housing Group Ltd (Society 28985R)
  • Abbeyfield Society (Company 00574816)
  • Anchor Trust (Company 03147851)
  • Audley Group Ltd (Company 09906780)
  • BEN – Motor and Allied Trades Benevolent Fund (Company 02163894)
  • Berkeley Healthcare Ltd (Company 2988215)
  • Enterprise Retirement Living Ltd (Company 06525067)
  • ExtraCare Charitable Trust (Company 02205136)
  • Housing & Care 21 (Society IP16791R)
  • Inspired Villages Group Ltd (Company 10876791)
  • Jewish Care (Company 02447900)
  • LifeCare Residences Ltd (Company 05110137)
  • MHA – Methodist Homes (Company 4043124)
  • Middleton Hall Ltd (Company 00065737)
  • Midland Heart Ltd (Society IP30069R)
  • Notting Hill Genesis (Company RS007746)
  • One Housing Group (Society IP20453R)
  • Rangeford Holdings Ltd (Company 08495794)
  • Retirement Security Ltd (Company 01612921)
  • Retirement Villages Ltd (Company 05335724)
  • Richmond Care Villages Holdings Ltd (Company 5105798)
  • St George’s Park Ltd (Company 05225007)
  • St Monica Trust (Charity 202151)
  • Trafford Housing Trust Ltd (Company 04831118)

A map showing all ARCO-registered communities can be found here and the communities each Approved Operator has registered with ARCO is listed here.